Privacy Policy

Chivas Brothers Limited and Pernod Ricard USA are affiliates within the Pernod Ricard family of brands (hereinafter "We" or "Us" or "Our").   We respect your right to privacy. We have developed this Privacy Statement to inform you how we handle the Personal Information you provide to us.

We may update this Privacy Statement from time to time.  If we make any material changes to this Privacy Statement, we will notify you by sending a notice to the primary email address provided to us or by posting the revised Privacy Statement on our website.

Last Updated: 04/17/2017

What personal information do we gather about you and how?

  1. What types of Personal Information do we collect and how do we collect it?

  2. How do we use your Personal Information?

  3. When is your Personal Information disclosed to others?

  4. Cookies and Other Data Collection Technologies

  5. Mobile Applications

  6. Your Choices

  7. Access, Correction, and Other Rights

  8. Information Security and Retention

  9. European Union and International Privacy Matters

  10. Personal Information of People Under the Legal Age

  11. Privacy Policies of Third Parties

  12. Forums and Other Public Areas

  13. How to Contact Us


What types of Personal Information do we collect and how do we collect it?

This Privacy Statement explains our practices with regard to “Personal Information.” Personal Information is any information that can be used to identify, locate or contact you.  We collect the following types of Personal Information:

In many cases, we collect Personal Information directly from you.  We may ask you for Personal Information when you interact with us, such as registering on our websites, liking us on social media, signing up to receive promotions or joining a wine club.  We may also obtain additional information from third party data suppliers who enhance our files and help us better understand our customers.


How do we use your Personal Information?

We use your Personal Information to:

If we intend to uses your Personal Information in a manner materially different than as set out in this Privacy Statement, We will provide you with information on that other purpose prior to that use.


When is your Personal Information disclosed to others?

We understand that you do not want us to provide your Personal Information directly to third parties for their own marketing purposes without your consent.  We limit our sharing of your Personal Information as follows:


Please note that we may also use and disclose information about you that is not personally identifiable i.e. Personal Information in an aggregate form that no longer identifies you.  


Cookies and Other Data Collection Technologies

When you visit our website or use our mobile applications, we collect certain Transaction Information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons.  


Cookies

When you visit our website, we place cookies on your device. Cookies are small text files that websites send to your device or other Internet-connected devices to uniquely identify your browser or to store information or settings in your browser.  Cookies allow us to recognize you when you return.  They also help us provide a customized experience and enable us to detect certain kinds of fraud.  In many cases, you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser.  All browsers are different, so visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available.   

Flash Cookies


We may use Flash Cookies (also known as Local Stored Objects) and similar technologies to personalize and enhance your online experienceThe Adobe Flash Player is an application that allows rapid development of dynamic content, such as video clips and animation.  We use Flash cookies for security purposes and to help remember settings and preferences similar to browser cookies, but these are managed through a different interface than the one provided by your web browser.  To manage Flash cookies, please see Adobe’s website at http://kb2.adobe.com/cps/526/52697ee8.html or visit www.adobe.com.   


Pixel Tags and Web Beacons

Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action.  These tools allow us to measure response to our communications and improve our web pages and promotions.  


Types of Data We Collect

We collect many different types of information from cookies and other technologies.  For example, we may collect information about the device you use to access our website, your operating system type, browser type, referring domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located.  Our server logs also record the IP address of the device you use to connect to the Internet.  An IP address is a unique identifier that devices use to identify and communicate with each other on the Internet. We may also collect information about the website you were visiting before you came to US and the website you visit after you leave our site.  


In many cases, the information we collect using cookies and other tools is only used in an aggregated or non-identifiable way, without any reference to Personal Information.  For example, we use information we collect about all website users to optimize our websites and to understand website traffic patterns.  


In some cases, we do associate the information we collect using cookies and other technology with your Personal Information.  This Privacy Statement governs how we use this information when we associate it with your Personal Information.



Third Party Advertisers and Interest-Based Ads

We have relationships with Google and other third party advertising companies to deliver interest-based advertisements, targeted to you based on your demographics, brand preferences, online behavior and similar factors.  These companies may also perform tracking and reporting functions for us on this website and other websites.  These companies may place cookies on your device when you visit our website or other websites so that they can display targeted advertisements to you.  These companies do not collect Personal Information in this process, and we do not give any Personal Information to them as part of this process.  However, this Privacy Statement does not cover the collection methods or use of the information collected by these companies.  


For more information about interest-based advertising, please visit the Digital Advertising Alliance (DAA) at www.aboutads.info/consumers.  We  comply with the Self-Regulatory Principles for Online Behavioral Advertising as administered by the DAA.  To opt out of being targeted by some third party advertising companies, you may visit www.aboutads.info/choices.


We may work with third parties that use algorithms to determine if you have interacted with our services on multiple devices and to match such devices together.  We may then display interest-based advertisements to you across your devices or otherwise use the combined data for purposes under this Privacy Statement.  For example, if you exhibit certain behaviors on your desktop computer, we may serve interest-based advertisements to you on your smartphone based upon those behaviors if we have linked both of those devices to you.  If you would like to opt-out of such cross device matching, please visit the Digital Advertising Alliance (DAA) at www.aboutads.info/consumers.


While we do provide the ability to opt-out of certain targeting advertising as described in this Privacy Statement, we do not respond to “do not track” (a/k/a DNT) signals or similar mechanisms transmitted by web browsers.  To learn more about browser tracking signals and Do Not Track please visit http://www.allaboutdnt.org/.

Mobile Apps

We offer mobile applications that allow you to interact with us and receive personalized content, interest-based ads and other information via your smartphone.  When you download our mobile applications, you may choose to allow us to obtain your precise location from your mobile device.  We use this information to customize our response to your requests.  We may also offer automatic (or "push") notifications. We will provide push notifications only to those customers who opt-in to receive such notifications from Us. You do not have to provide location information to Us or enable push notifications to use any of our mobile apps.  If you have questions about location and notification privacy, please contact your mobile service provider or the manufacturer of your device to learn how to adjust your settings.  We may also collect information from mobile applications in the same manner that we do from websites.

Your Choices

You can always limit certain information you provide to Us

You can also limit the communications that We send to you.  To opt-out of emails, simply click the link labeled “unsubscribe” at the bottom of any email we send you.  Please note that even if you opt-out of promotional messages, we may still need to contact you with important transactional information about your account. For example, even if you opt-out of emails, we may still send you order confirmations and shipping notices.

You can exercise certain choices with respect to interest-based ads as set forth above in the “Third Party Advertisers and Interest-Based Ads” section.

You may request that we delete your Personal Information from our active records.  We will make reasonable efforts to honor such requests, provided that, we may retain archived information and are unable to remove your Personal Information from the records of any third parties with whom the information has previously been shared in compliance with this Policy Statement. Please contactus@chivas.com with any such requests.

Access, Correction and Other Rights

We respect your right to access and correct your Personal Information.  If you have an online account, you can log into your account at any time to access and update the information you have provided to us.  If you need assistance updating your Personal Information, please contactus@chivas.com


Information Security and Retention

We take all appropriate technical and organizational measures to protect the confidentiality and security of your Personal Information. We have implemented an information security program that contains administrative, technical and physical controls that are reasonably designed to safeguard your Personal Information.  For example, we use industry-standard encryption technology to secure Personal Information consisting of credit card numbers and other payment information when it is being collected and transmitted over the Internet as well as firewalls, site monitoring and intrusion detection software.  


We retain your Personal Information for as long as your account is active, or as long as needed for the business purposes described in this Privacy Statement, in accordance with applicable legal standards.  Other recipients of your Personal Information who have been provided with such information in compliance with this Privacy Statement may retain your data for longer periods to fulfil the purpose for which your Personal Information was shared with them, or for their own compliance, dispute resolution, enforcement, or record management purposes.



European Union and International Privacy Matters

This section describes the additional commitments that apply to your Personal Information if you are located in the European Union and your data is processed by Brand or PR USA outside the European Union, or if your data is processed by a Brand established in the European Union:

Such recipients of your Personal Information may be located outside of the EU. Therefore, where we transfer your Personal Information to a country that may not present an adequate level of protection according to EU law, we may rely on contracts based on the European Commission's standard contractual clauses. If you would like more information on these contracts, please contactus@chivas.com.  


Personal Information of People Under the Legal Age

  1. We do not intend to collect Personal Information from any individuals under the legal purchase age, or to market alcoholic beverages to anyone under the legal purchase age.  Please do not provide us with your Personal Information if you are not of legal age to purchase alcohol in the jurisdiction in which you reside and (if different) in the jurisdiction in which you are interacting with us.  If we receive notice or believe that someone under the legal purchase age has provided us with Personal Information we will use reasonable efforts to remove such Personal Information from our files, or to flag such Personal Information and (to the extent permitted by law) retain it for the sole purpose of ensuring that it is no longer used.

Privacy Policies of Third Parties

This Privacy Statement only addresses the use and disclosure of information by Us. Other websites that may be accessible through this website have their own privacy policies and data collection, use and disclosure practices.  We encourage you to familiarize yourself with the privacy statements provided by all third parties prior to providing them with information or taking advantage of an offer or promotion.  


If you interact with us on social media platforms, such as Facebook or Twitter, those interactions are also governed by the terms and privacy policies of the social medial platform providers.

Forums and Other Public Areas

Our websites may provide forums and other areas where you can communicate with others and publicly post information, such as reviews.  Prior to posting in these areas, please read the Terms of Use carefully.  All the information you post can be seen by anyone with Internet access, and any Personal Information you include in your posting may be read, collected, and used by others. For example, if you post your email address, you may receive unsolicited messages from others.  Please use caution when posting any Personal Information in the public areas.

How to Contact Us

Please contact us if you have any questions or comments about our privacy practices or this Privacy Statement.  You can always reach us online at contactus@chivas.com.  You can also reach us via mail to: c/o Data Protection Officer, Chivas Brothers Limited, Chivas House, 72 Chancellors Road, London, W6 9RS.